Support

We reply within 2 business days — usually much faster.

Common questions

I can’t log in to the Club

Login is passwordless: enter your email at club.cocoonfrench.com and click the magic link we send. If it doesn’t arrive within a couple of minutes, check spam and confirm you used the email you joined with. Links expire — request a fresh one if needed.

How do I cancel my membership?

Open the Club, click Manage subscription, and cancel in the billing portal — it takes under a minute and no email is needed. Your access continues until the end of the period you’ve paid for.

What is your refund policy?

You can cancel anytime; access runs to the end of the paid period, and we don’t give partial refunds for unused time. Full details are in our Terms of Service. If something has gone wrong with a payment, email us — we’re human and we’ll sort it out.

How do I update my card or see invoices?

The same billing portal (Manage subscription in the Club) lets you update your payment method and download invoices.

Where is my data and how is it used?

See our Privacy Policy. Payments are processed by Stripe — we never see your card details.